Terms and Conditions

TERMS AND CONDITIONS

Terms and conditions.  It is important that you read and understand our Terms & Conditions before submitting an order as you are entering into a contract with Paintman Paint Ltd and you will be bound by the terms herein.

You can contact us from 9am to 5pm weekdays on 0044 (0)1777 710100 or by email sales@paintman.co.uk

  • PRICES
  • DELIVERY
    • UK Mainland Delivery
    • UK Islands and Northern Ireland Delivery
    • European (EU) Delivery (revised 21 June 2016)
    • European (non EU) Delivery
    • USA and Canada
    • Rest of World
  • PAYMENT
  • RETURNS POLICY
    • Order Cancellations
    • Order Returns
      • Unwanted or Unsuitable Goods
      • Damaged or Defective Goods
      • Broken Goods under Warranty
      • Incorrect Goods Despatched
    • Exchange Procedure
  • IMAGES
  • PRODUCT INFORMATION AND DESCRIPTIONS
  • COMPLAINTS

PRICES

Paintman Paint Ltd is VAT Registered in the UK, VAT Number 260 8359 93. We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice. It may be that prices are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.

DELIVERY

Orders are always shipped at the earliest opportunity. If an item is not in stock it may be necessary to mix that item before it can be despatched. This may cause a slight delay in delivery. If this happens we will contact you. In the unlikely event of us not being able to supply, for whatever reason, we will refund payment as soon as we know of the non supply. We aim to despatch all on line orders placed before 1100 within the next working day. In some cases this may not be possible due to nil-stocks, special orders, or the office being closed for holidays. You will however be notified using email by return. It is incumbent on the customer to be ready to receive their order when the courier arrives.  If no one is likely to be present it can be left in a safe place, but this information has to be authorised by Paintman Paint to the Carrier and declared at the time of despatch.  It will not be left unattended on the authorisation of a localised note or otherwise at the point of delivery.

Currently because of shipping restrictions we can only despatch parcels to certain areas of the Europe. As we do not deliver to all areas, please enquire to sales@paintman.co.uk to confirm we can ship to your post code and country.

Here is a guide to some of the services we offer. If you require delivery to a country not shown or require a service not featured please contact us at sales@paintman.co.uk.

UK MAINLAND DELIVERY

All carriage charges are based on either actual weight or volumetric weight. The charges are based on total consignment weight and individual boxes. Due to the nature of the product, we are only permitted to pack up to 5 litres of any combination of liquid into 1 box.

You should receive your consignment by the end of the next working day following despatch for mainland UK. If you live in the Highlands region of Scotland it can take up to 2 days longer dependent on your location.

You may ask us to arrange with the carrier to leave the consignment in a safe place.  If this option is taken, the liability for the security of the consignment falls with the customer.  Paintman Paint Ltd will not be responsible for any losses or damage howsoever caused.

These conditions are totally dependent on the carrier and we take no responsibility for circumstances beyond our control.

UK ISLAND AND NORTHERN IRELAND DELIVERY

This includes all UK postcodes not on the UK mainland (e.g. Isle of Wight, Isle of Man and Scottish Islands). Surcharges are applicable to all areas. Please email sales@paintman.co.uk or telephone 0044 (0)1777 710100 for details before ordering.

EUROPEAN and (EC) DELIVERY

We are now currently permitted to ship directly to the following European Destinations:   Andorra,  Austria, Belgium,  Denmark, Finland, France,  Germany,  Greece, Ireland,  Italy, Netherlands, Norway, Portugal, Spain, Sweden.

All paint and thinner shipments to Europe are classed as Dangerous Goods by the EU and Air Transport Regulations.  All consignments are shipped by TNT.  They are packed and certified  as defined by the current ADR Dangerous Goods Regulations and labelled accordingly.

All prices quoted exclude import duties and other taxes where applicable

USA & CANADA

We are not permitted to ship to USA and Canada.

REST OF WORLD

We are not permitted to ship to Rest of World destinations.

PAYMENT

We accept payment by most major credit, debit cards and Paypal. We do not accept AMEX.

Invoices will be provided with the order when it is shipped. If incorrect payment details are supplied we may contact you to ascertain the proper details. We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently.

RETURNS POLICY

You are free to return unused goods for a period of 14 days after delivery. Circumstances will dictate whether a full refund or an exchange is appropriate. Goods that have been used cannot be returned unless a warranty claim is submitted.

Warranty claims for faulty goods will be dealt with through us but the manufacturer may wish to make an assessment and decide on the proper course of action.

All goods should be returned packed to the same standard as when received, to avoid damage in transit, and be returned in a re-saleable condition.

Terms and Conditions – Order Cancellation

You are free to cancel your order at any time and for any reason before it is despatched. To cancel your order we need explicit instructions from the person who placed the order either by email or by ‘phone.

An order may not be cancelled after it has been despatched or while it is in transit but must be treated as a return. In this eventuality a refund will be provided when the goods are returned to us.

ORDER RETURNS

The vast majority of returns fall into one of four categories, each of which must be treated in a slightly different manner:

      • Unwanted or Unsuitable Goods
      • Damaged or Defective Goods
      • Broken Goods under Warranty
      • Incorrect Goods Despatched

Unwanted or Unsuitable Goods

You are free to return unwanted goods in a new and unused condition for 14 days after delivery.  A 15% re-stock fee on goods will apply in all cases, original carriage costs will not be re-imbursed.  You will be entitled to your choice of an exchange* or a full refund of the cost of the goods to the original payment card. The customer is responsible for the cost of returns carriage for unwanted goods. We cannot accept responsibility for goods in returns transit and so we recommend that you use an insured method. If the goods are a non-stock special order, they are non returnable.

*Please read our Exchange Procedure.

Damaged or Defective Goods

You are free to return defective goods in a new and unused condition for 14 days after delivery. You will be entitled to your choice of an exchange* or a full refund to the original payment card. Paintman Paint Ltd will meet the cost of returns postage for defective goods. We can arrange for a courier pickup of the goods or we can refund your carriage expenses (within reasonable limits on sight of receipt) upon return delivery. Please note that the warranty given by both Paintman Paint Ltd and the manufacturers of our products will only cover parts. Labour charges and other costs are not covered.

Carrier damaged goods can only be accepted for return if the goods were signed for as ‘damaged’ from the carrier.

*Please read our Exchange Procedure.

Incorrect Goods Despatched

Occasionally the wrong item is sent to a customer. You are free to return these goods in a new and unused condition for 14 days after delivery. You will be entitled to your choice of an exchange* for the correct item or a full refund. If you have been incorrectly charged, we will correct the discrepancy. Paintman Paint Ltd will meet the cost of returns postage for incorrectly despatched goods. We can arrange for a courier pickup of the goods or we can refund your postage expenses (within reasonable limits on sight of receipt) upon return delivery.

*Please read our Exchange Procedure.

Exchange Procedure

All goods must be returned to us in a new and unused condition unless a damaged claim is being made. We reserve the right to refuse returned goods if necessary.

If you are returning goods for an exchange you would normally have to wait for the goods to arrive with us and be inspected before a replacement is despatched. However, we recognise that sometimes an exchange must be made quickly. In order to send out a replacement immediately, we must take payment for the replacement. As soon as the return arrives we will give you a refund of that cost.

We will not exchange goods in the following circumstances:

  • Goods have been used
  • Goods are soiled
  • Goods have an odour i.e. smoke
  • Goods are damaged as a result of misuse or ill-treatment
  • Goods are damaged on the return journey

Terms and Conditions – Images

We make every effort to ensure that the product images we use are accurate and up to date. All product images are either owned by Paintman Paint Ltd or are used with the permission of the originator and remain the copyright of the originator. Unauthorised use of images owned by Paintman Paint Ltd will be taken very seriously. Colours may vary from illustrated, this could be due to your screen settings and not the product illustrated.

PRODUCT INFORMATION AND DESCRIPTIONS

We make every effort to ensure that the product information we use is accurate and up to date. All product descriptions are used with the permission of the originator and remain the copyright of the originator.

COMPLAINTS

We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible. Complaints can be made either by ‘phone on 0044 (0)1777 710100 or by email sales@paintman.co.uk.

COOKIE LAW

This site is proud of its customer relationship. We have no requirement to leave cookie’s on your system for analytical purposes, our mission is to present you with a real time shop that is totally self contained, this company is only interested in customer satisfaction and will not contact you unsolicited or through cookie analysis. Any cookies used are there to assist the pleasure of your shopping experience. (eg. allowing the online shop to remember what items are in your trolley). For any specific enquiry please contact us by email sales@paintman.co.uk.

 


Facebookgoogle_plusmail